![]() ![]() The next morning we were awoken by loud conversations of the housekeeping staff in the rooms adjacent to ours. The neighbors upstairs were a bit noisy, but it didn't last long. She also made a note to inform the General Manager when she arrived in the morning. The woman at the front dest was able to move us, but being a holiday weekend, they were booked and only had a room on the first floor available. I don't want to smell it, or have my clothes smell like it. The room smelled like the car of a smoker. As soon as we walked into our room however, we immediately turned around and went straight back to the front desk. We are Hilton Honors members, so we automatically get rooms on a higher, less noisy floor than regular guests. She also noted that our original room used to be one. Being that we weren't severely inconvenienced, we agreed. She offered to add points to our Honors account. She asked if we had enjoyed our stay after the move. ![]() ![]() I asked her if she was aware of our issue, and she confirmed that she had been informed. When we checked out the next morning, the General Manager was attending the front desk. ![]() ![]()
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